Refund & Returns Policy
How We Handle Refunds & Returns
Read more about our refunds & returns policy here
Sales and Delivery
A sales agreement between the customer and Skitch only becomes valid once full payment has been made and proof of this has been received. Until this point goods remain the property of Skitch. Subject to product availability, orders will be processed within 5 working days and delivered through Courier Guy courier service. Delivery is available nationwide in South Africa to all the major suburbs and most rural areas. Should the delivery area not be covered by the courier service, additional charges may apply. While all reasonable care will be taken for prompt delivery, delays in delivery are not grounds for return or refund. Once the order is delivered and signed for by any person at the delivery address, the sale is considered as completed, even if it was not personally received by the person who ordered it.
Payment Options and Privacy
Payment options include Visa and MasterCard. Private information of the user is needed for placing e-commerce orders, and while Skitch undertakes to keep all information in the strictest of confidence, by using this website the user indemnifies Skitch from any losses, injuries or damages sustained because of this. All credit card transactions will be conducted using the strictest forms of encryption. Customer card details are not stored on our website and are dealt with in the strictest confidence by Peach Payments. More information is available on the Peach Payments website (www.peachpayments.com). Should you have any privacy concerns, please feel free to contact Skitch for discussion. The transaction currency of the Skitch online shop is South African Rand (ZAR) and the merchant outlet country is South Africa.
Security Policy
For further information on the PEACH PAYMENTS security policy – please visit their link
Cancellation, Return and Refunds
All orders are processed subject to availability. Should any item/s not be available, Skitch will contact the customer to discuss alternative options. Should a product be damaged or broken when it arrives, Skitch has to be notified within 24 hours of its arrival. Should the wrong product be received Skitch must be notified within 24 hours of its arrival. Skitch will then check if the incorrect product was sent, and if this is the case, arrange a swap. All products are sold with a 7-day satisfaction policy. If the customer is not completely happy with the product, it can be returned for a refund. Should the product be returned at the customer’s expense, in its original, sealed state and with a reasonable reason for dissatisfaction, the value of the product will be refunded. Should the product have been opened, no refund will be processed.
